Terms and Conditions
These terms apply when you buy from Astani Wear AB, org.nr 559221-0750, VAT no. SE559221075001, Nybohovsbacken 70, 117 64 Stockholm, Sweden. Questions? Send us a message through our contact form.
Your purchase agreement is made when you receive our order confirmation by email. It usually arrives right after you order. If you haven’t received it within 24 hours, please contact us.
You can cancel your order free of charge until we ship it. Use our cancellation form as soon as you can. We pack orders quickly, so we can’t always stop them in time.
To shop with us, you must be 18 or have a parent’s or guardian’s permission.
You pay safely with Klarna. You can pay by card, pay directly from your bank, pay later within 30 days, or split your payment. The options available to you are shown at checkout. Klarna’s full terms and any fees are on Klarna’s website.
To process your payment, we share the information needed with Klarna, who handles it under the GDPR and Klarna’s privacy policy.
All prices include VAT. The price shown when you place your order is the price you pay.
Sweden and the rest of the EU: there is nothing more to pay on delivery. Norway: Norwegian VAT is included at checkout, so there is nothing more to pay on delivery. Other countries outside the EU, such as Switzerland: your country may charge customs duty or VAT on delivery, and these are paid by you.
We may change our prices at any time. A price change never affects an order you have already placed.
Shipping is free on orders over 700 SEK / 70 EUR. Under that, shipping costs 49 SEK in Sweden and 8 EUR to all other countries. You see the exact cost at checkout before you pay. Read more on our Shipping & Delivery page.
Weekday orders placed before 13:00 ship the same day. During holidays and big sales, it can take an extra day before we ship. Delivery then takes 1–3 working days in Sweden, 3–6 in the EU and 4–8 outside the EU.
If an item sells out after you have ordered, we tell you right away and when we expect it back. You can then cancel that item free of charge.
If your parcel goes to a pickup point, you get a message when it is ready. Bring ID that matches the name on the parcel. Parcels that aren’t picked up within 7 days are returned to us, and we then charge 200 SEK / 20 EUR to cover shipping and handling.
You have 30 days from your order date to return items. Size exchanges are free. Returns cost 69 SEK from Sweden and 8 EUR from other countries, and we deduct the fee from your refund.
Right of withdrawal: by law, you can always change your mind within 14 days of receiving your order, even if the tag or ziplock bag is missing. If an item has been used more than needed to try it on, we may reduce your refund for the lower value. If you return your whole order within these 14 days, we also refund the standard shipping cost you paid. We refund you within 14 days of receiving your notice, but we may wait until the items are back with us.
After these 14 days, we only accept unworn, unwashed items with the tag still on.
Start a return or a size exchange on our Returns & Exchanges page.
If your item has a fault, arrived damaged, or you got the wrong item, tell us on our Complaints page and add photos if you can.
You can make a complaint about a fault the item had from the start, such as a production fault, up to 3 years after delivery, whether you have used the item or not. Tell us within 2 months of noticing the fault.
If we approve your complaint, the return is free and you get a new item or a refund. Normal wear and tear, or damage from washing that doesn’t follow the care instructions, is not a fault. If an item turns out not to be faulty, we send it back to you and charge the shipping both ways.
We check every order carefully before it ships.
During holidays, big sales or events we can’t control, delivery can take longer. We’ll let you know if your order is delayed, and you then have the right to cancel it.
We reserve the right to correct obvious errors, such as a wrong price or a mistake in a product description. If an error affects your order, we contact you before we ship it.
We use your information to handle and deliver your order. If you sign up for our newsletter, we also send you news and offers, and you can unsubscribe at any time.
We never sell your information. We only share it with the companies that help us run our shop, such as payment, delivery, email, hosting and analytics providers, and only as much as they need. Read more in our Privacy Policy.
You have the right to see the information we store about you and to have it deleted. Send us a message through our contact form and we’ll help you.
We are not responsible for delays or problems caused by events outside our control, such as war, government decisions, natural disasters, power or internet outages, or strikes.
Swedish law applies to these terms. If we can’t solve a complaint together, you can turn to the National Board for Consumer Disputes (ARN) at arn.se. You can read more about your rights as a consumer at konsumentverket.se.
