Returns & Exchanges
You have 30 days to return your order, and size exchanges are free.
Size exchanges are free. Send your request on our Exchanges page and we'll email you a free return label. Check that your new size is in stock before you send your request.
Free exchanges are for a new size of the same product. For any other exchange, a shipping fee applies.
Send the item back unworn and unwashed, with the tag still on, in its ziplock bag. Fold it and pack it in the bag your order came in. We can't exchange items that smell or have stains, dirt or makeup on them.
You have 30 days from your order date to return items. Send your request on our Returns page and we'll email you the return instructions.
Returns cost 69 SEK from Sweden and 8 EUR from other countries. We deduct the fee from your refund.
Send items back unworn and unwashed, with the tag still on, in the ziplock bag. Fold them and pack them in the bag your order came in.
By law, you can always change your mind within 14 days of receiving your order, even if the tag or ziplock bag is missing. If an item has been used more than needed to try it on, we may reduce your refund for the lower value. If you return your whole order within these 14 days, we also refund the standard shipping cost you paid.
After these 14 days, we only accept unworn, unwashed items with the tag still on.
If your item has a fault, arrived damaged, or you got the wrong item, tell us on our Complaints page and add photos if you can.
You can make a complaint about a fault the item had from the start, such as a production fault, up to 3 years after delivery, whether you have used the item or not. Tell us within 2 months of noticing the fault.
If we approve your complaint, the return is free and you get a new item or a refund. Normal wear and tear, or damage from washing that doesn't follow the care instructions, is not a fault.
Yes, as long as we haven't shipped it. Use our cancellation form as soon as you can after ordering. We pack orders quickly, so we can't always stop them in time. If your order has already shipped, you can return it within 30 days instead.
